Here are some frequently asked questions about paying online. You can pay online through the Mayo Clinic Patient Portal, directly from the web, or with the Mayo Clinic App.
Mayo Clinic Patient Portal
The Mayo Clinic Patient Portal is a secure application that lets you:
- View your medical record including test results
- Schedule an appointment
- Communicate with your provider
- Set up preferences to view itemized and monthly statements on-line, with no more paper copies
- View and pay your bill securely
How do I create a Mayo Clinic Patient Portal account?
Your Mayo Clinic number and a valid email address are required to create an account.
- Go to the portal entry page and select 'Create an Account'.
- You will receive an email confirmation once your account setup is complete.
- Remember to write down your user ID and password.
Online billing
How do I access my bill online?
Go to the Mayo Clinic Patient Portal and open your portal account. Navigate to the view bill option. Once you click on View/Pay Bill your account information is displayed which includes open visits with balances, total balance owing, itemized and monthly statements. You also have the ability to make a payment or set up a payment plan.
What devices can I use to view my information online?
Once you have created your Mayo Clinic Patient Portal account, you can view your information on a computer, tablet, or mobile device. You'll need to create your portal account to view your bill through the Mayo Clinic App.
Online Itemized Statement of Account
How do I access my online itemized statements?
Go to the Mayo Clinic Patient Portal and open your portal account. Navigate to the view bill option..
How do I view my itemized statement?
Itemized statements are presented in either a tiled or list view. Depending on which view you choose, you'll either click on the tile or the appropriate visit date in the list. Itemized statements can be printed or downloaded and saved.
Why isn't my itemized statement available to view?
Your itemized statement may not be available for online viewing if your charges have not yet finalized or if your account receives special handling by one of our account representatives.
Why am I seeing two itemized statements with the same date(s) of service?
If you visit more than one facility on the same date, charges will be billed by each facility that provided services. When you visit a clinic setting, the itemized statement contains physician services and tests. When you visit a hospital as either an inpatient or outpatient, you will receive two bills — one for the professional component (physician services, tests) and one for the technical component (laboratory services, facility fees, general nursing care).
If you have multiple itemized statements for the same date(s) of service, review the itemized statement summary screen. Verify that the account numbers (Mayo Clinic number plus the visit number) are different for each itemized statement. In addition, check whether the service provider (facility name) is different for each itemized statement you are questioning.
How far back back in time can I access my itemized statements through the Mayo Clinic Patient Portal?
You can view up to 24 months of itemized statement history.
Why aren't my payments showing on my itemized statement?
Payments received are reflected on the monthly statement. The monthly statement is available to the billing addressee. The billing addressee is the person designated to receive the monthly statement and coordinate billing, payment, and insurance coverage for the account.
Why do I have to authorize access to my billing addressee to view my itemized statement online?
Out of respect for your privacy, if you are 18 years of age or older your itemized statements are viewable only by you.
How long will my billing history stay online?
Two years.
As a billing addressee, why do I have access to some of my family members' online itemized statements but not others?
As a billing addressee, you have access to your own itemized statements and itemized statements for persons under the age of 18 for whom you have been designated as the billing addressee.
Who can I contact with questions about my monthly statement, my itemized statement, or to make a payment over the phone?
Please contact Patient Account Services through the secure Mayo Clinic Patient Portal Message Center. You may also contact Patient Account Services by telephone at 844-217-9591 (toll-free).
Online Monthly Statement of Account
How do I access and view my online monthly statement?
Go to the Mayo Clinic Patient Portal and open your portal account. Navigate to the monthly statement option. Monthly statements can be printed and downloaded and saved.
Why isn't my monthly statement available to view?
Your monthly statement may not be available for online viewing if your account does not have a balance due; if your account receives special handling by one of our account representatives; or if you are not a billing addressee (a billing addressee is the person designated to receive the monthly billing and who coordinates the billing, payment, and insurance coverage for the account).
Why aren't recent services appearing on my monthly statement?
Services qualify for billing throughout the month. The total charges for your services will appear on the next monthly statement after the bill has been finalized.
Paperless Monthly Statements of Account
I am getting paper statements today but do not have a Mayo Clinic Patient Portal. Can I turn my paper statements off without that account?
No. To stop receiving paper statements, you need to have a Mayo Clinic Patient Portal account.
How do I stop receiving paper statements?
Log in to your Mayo Clinic Patient Portal account. Select 'Account Settings' and click on Billing Preference to change your preferences..
Paying a bill
What options are there for paying my bill?
Log in to your Mayo Clinic Patient Portal account using the web or through the Mayo Clinic App. Follow the online instructions for paying your bill. Navigate to the View Bill option. Once you click on View/Pay Bill your account information is displayed which includes open visits with balances, total balance owing, itemized and monthly statements. You also have the ability to make a payment or set up a payment plan.
You can pay online without creating or accessing your Mayo Clinic Patient Portal account. Go to the Mayo Clinic Patient Portal. Using the option 'Pay your bill online' enter your Mayo Clinic number, date of birth and your payment amount along with your credit card information.
You can pay by mail. Send your payment with your Guarantor ID written on your check to:
Mayo Clinic
PO Box 790339
St. Louis, MO 63179-0339
Other questions
Who can I contact with questions about my monthly statement, my itemized statement, or to make a payment over the phone?
Please contact Patient Account Services through the secure Mayo Clinic Patient Portal Message Center. You may also contact us by phone.
Call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday.
All Mayo locations
Monday through Thursday
7:00 a.m. to 7:00 p.m. Central time (during daylight saving time)
7:00 a.m. to 6:00 p.m. Central time (during standard time)
Friday
7:00 a.m. to 4:00 p.m. (year round)
If I update my e-mail address in My Profile in my Mayo Clinic Patient Portal, how long will it take before the change is updated?
Profile information updates can take up to 24 hours.
