Mayo Clinic complies with Florida price transparency requirements. The information below provides information and links defined by these requirements.
The Agency for Healthcare Administration (AHCA) has developed websites prospective patients can use to learn more about quality and costs for healthcare in Florida. These websites include Florida Health Finder and Florida Health Price Finder. The AHCA price finder website is based on payment information for the entire state of Florida and does not provide a personalized estimate of charges.
To request a formal estimation of services, please contact us at 833-479-5483 (domestic patients) or 1-507-284-5063 (international patients). Office hours are 8 a.m. to 5 p.m. Central time, Monday through Friday.
Prior to your call, you will need to have the following information:
- Specific services for estimate — If services have not been ordered and scheduled at Mayo Clinic, you will need to provide a description of the medical service you are seeking or the CPT procedure code, which can be obtained from your attending or referring provider.
- Insurance information — The information from your insurance card and the type of insurance.
Below are links to quality and safety information reported by a variety of organizations related to Mayo Clinic's campus in Jacksonville, Florida.
See information for Mayo Clinic Hospital in Florida
- Hospital Compare. The U.S. Department of Health & Human Services provides information on how well hospitals provide recommended care to their patients.
Patient medical records
Records are available in an electronic format within each patient's Mayo Clinic Patient Portal account. You may access your individual account at https://onlineservices.mayoclinic.org/content/staticpatient/showpage/patientonline. Paper records also are available upon request. Please see the following link for more information: https://www.mayoclinic.org/patient-visitor-guide/medical-records.
Billing process
You may receive services in a clinic, hospital outpatient or hospital inpatient setting during your stay. The following link outlines the billing and insurance processes for each: https://www.mayoclinic.org/billing-insurance/bills-payments/billing-process.
Contracted insurance plans
Insurance benefits can change from provider to provider. As a patient, you should contact your insurance carrier to confirm your specific benefits at Mayo Clinic. The following link includes a list of contracted plans at Mayo Clinic's Florida campus: https://www.mayoclinic.org/billing-insurance/insurance/accepted-insurance/contracted-health-plans.
Statements
You will receive a monthly statement of account that shows charges, adjustments and payments.
You may access your statements online by using the Mayo Clinic Patient Portal.
- In compliance with Florida price transparency requirements, itemization includes descriptions of each service provided. Itemized statements also include the brand name or generic drug names when provided. In addition physical, occupational, and speech therapy services are identified by date, type, and length of treatment in 15 minute increments.
Upon request, if additional detail is available Mayo Clinic will provide a more detailed statement to you within 7 business days after the request, or 7 business days after discharge or release, whichever is later. You may request this more detailed statement by phone.
Call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday.
- All Mayo locations
- Monday through Thursday
- 7:00 a.m. to 7:00 p.m. Central time (during daylight saving time)
- 7:00 a.m. to 6:00 p.m. Central time (during standard time)
- Friday
- 7:00 a.m. to 4:00 p.m. (year round)
No Surprises Act
Centers for Medicare & Medicaid Services (CMS) has instituted regulations to protect patients from surprise medical bills. Learn more about the provisions of the No Surprises Act.
