妙佑医疗国际账单常见问答

每月对账单

如何看懂我的账单？

• 月度对账单说明（PDF），用于 2024 年 5 月 21 日之前的对账单
• 月度对账单说明（PDF），用于 2024 年 5 月 21 日之前的对账单

您也可以拨打患者账户服务免费电话 844-217-9591，请对方解释月度对账单的具体内容。

• 亚利桑那院区：山区时间上午 8:00 至下午 5:00
• 佛罗里达院区：东部时间上午 8:00 至下午 5:00
• 明尼苏达院区：中部时间上午 8:00 至下午 5:00

如何在我的月度对账单上找到我的付款信息？

每月对账单会显示过去 30 天内每次就诊/账户的个人付款。

月度对账单的“就诊/账户”项目下列出的不同调整是什么意思？

每月对账单上的调整包括患者付款、保险付款、妙佑医疗国际根据与保险公司的合同而作出的调整。

请参考：

• 月度对账单说明（PDF），用于 2024 年 5 月 21 日之前的对账单
• 月度对账单说明（PDF），用于 2024 年 5 月 21 日之前的对账单

月度对账单的“就诊”项目下列出的不同调整是什么意思？

每月对账单上的调整包括患者付款、保险付款、妙佑医疗国际根据与保险公司的合同而作出的调整。

我为什么会收到账单？

多个原因可能导致您收到来自妙佑医疗国际的账单。例如：

• 您在就诊时可能没有支付应付的共付额、共保额或自付额。
• 您可能没有医疗保险，或我们可能没有记录您当前的保险信息。
• 您接受的医疗服务可能不在您保险的承保范围内。
• 您可能没有从医生处获得所需的转诊文件。
• 您接受的治疗可能不属于您的医疗服务提供者网络。
• 您可能已申领了某项特定就诊或日历年的所有保险金。（某些医疗保险公司限制承保范围。）

如果对任何保险公司拒付费用或需要您支付的自付金额有任何疑问，请联系您的保险公司。

账单余额前面为什么有个连接号（负号）？

余额前的负号表示您的账户上有贷方余额，这可能是因为保险超额付款、患者超额付款或调整而造成。

如有其他问题，请拨打患者账户服务免费电话 844-217-9591：

• 亚利桑那院区：山区时间上午 8:00 至下午 5:00
• 佛罗里达院区：东部时间上午 8:00 至下午 5:00
• 明尼苏达院区：中部时间上午 8:00 至下午 5:00

如何确定保险公司是否处理了我的所有费用？

• 保留一份费用明细表，并与保险公司的福利说明对比，以确保所有收费均已处理。
• 如果对任何保险公司拒付费用或需要您支付的自付金额有任何疑问，请联系您的保险公司。

费用明细表和月度对账单有什么区别？

• 月度对账单显示保险公司在过去 30 天内支付的款项、保险公司仍在考虑的任何金额以及目前您应支付的金额。
• 费用明细表仅供参考，表明服务已提供，并向保险公司发出账单。费用明细表不是账单。

Call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday.

How do I see my payment on the monthly statement of account?

The monthly statement will show personal payments posted on each visit / account within the last 30 days.

What are the different adjustments under my visits/accounts on my monthly statement of account?

The adjustments you see on your monthly statements include patient payments, insurance payments, and Mayo Clinic adjustments due to contractual agreements with insurance providers.

Please refer to:

• Understanding your Monthly Statement of Account (PDF) for statements on or after May 21, 2024
• Understanding your Monthly Statement of Account (PDF) for statements prior to May 21, 2024

What are the different adjustments under my visits on my monthly statement of account?

The adjustments you see on your monthly statements include patient payments and Mayo Clinic adjustments due to contractual agreements with insurance providers.

Why did I receive a bill?

You may receive a Mayo Clinic bill for a variety of reasons. For example:

• You may have a copayment, coinsurance or deductible that you did not pay at your visit.
• You may not have health insurance, or we may not have your current insurance information on file.
• The service you received may not be covered by your insurance.
• You may not have obtained a required referral from your doctor.
• You may have received care outside your provider network.
• You may have claimed all your insurance benefits for a particular visit or calendar year. (Some health insurance companies limit coverage.)

Please contact your insurance company with any questions on any denied charges or out-of-pocket amounts left for you to pay.

Why do I see a dash (minus sign) in front of my statement balance?

A minus sign in front of your balance means there is a credit balance on your account that could be caused by insurance overpayment, patient overpayment or an adjustment.

Call Patient Account Services at 844-217-9591 (toll-free), Monday through Friday.

How do I determine if insurance processed all my charges?

• Keep a copy of your itemized statement to compare with your explanation of benefits from your insurance company to make sure all charges have been processed.
• Contact your insurance company with any questions on any denied charges or out-of-pocket amounts for you to pay.

What is the difference between itemized statements and monthly statements?

• The monthly statement shows what your insurance company has paid within the last 30 days, any amount still under consideration by your insurance company, and what amount you should pay now.
• The itemized statement is informational only, indicating services are finalized and insurance was billed. The itemized statement is not a bill.

明细对账单

什么是费用明细对账单？

该文件不是账单。它将提供详细的就诊计费信息，这些信息不会出现在月度对账单上。请保留此信息作为记录。

为什么同样的服务有两项收费？为什么我就同一项服务收到了两份明细对账单？

• 有很多程序包括专业费用和设施费用。
• 通过医院收取的任何费用都有相应的专科门诊费用。