Primary Care for Rochester Employees & Dependents
Your health matters. Your family’s health matters. Get the care you need, when and how it works for you. Start here by getting to know what primary care options are available and how to access them. We’ve got you covered with world-class, convenient care.
24/7 Virtual Care
Primary Care On Demand provides 24/7/365 care for acute conditions through an AI-powered mobile application and video visits with Mayo Clinic clinicians. Both on-demand and scheduled visits are available for you and your family members ages three and older. This service offers a convenient and timely option whenever illness strikes—after clinic hours, in the middle of the night or over the weekend.
Primary Care On Demand is fully integrated with Mayo Clinic systems, meaning your virtual clinician can order labs and tests, refer you to your primary care clinician and several other specialists, and document visits in your electronic health record – just like clinic visits.
Scan the QR code with your mobile device to learn more about Primary Care On Demand and to find links to download the app, or go directly to the app stores using the links below.
When to use Primary Care On Demand
Sudden illness
Get treated for infections, aches and pains at any time of day or night, weekends and holidays included.
Common symptoms
Cough, congestion or headache? Get information about your symptoms, then connect with a clinician.
Easy follow-ups
Message your Primary Care On Demand clinician with any questions you have after your virtual visit.
Who can use Primary Care On Demand?
- Care through the Primary Care On Demand app is available to those ages three and older.
- Children and teens aged 3 to 17 cannot use Primary Care On Demand by themselves. A parent or guardian must download and log in to the app with their patient portal username and password and then identify who needs care. Caregiver access can be established through the Mayo Clinic patient portal.
- A parent or guardian must join video visits for children and teens ages 3 to 17.
- Caregiver access for adults is not available in Primary Care On Demand. Adult patients will need to download and log in to the app with their patient portal username and password.
How Primary Care On Demand works
- Download the app to your mobile device.
- Login using your Mayo Clinic patient portal account username and password.
- If you have caregiver access set up, you can switch to the child’s profile at the top of the home screen where it says “Get Care For” or in the profile tab.
- Tap “Book your visit” and either choose a suggested common symptom or acute condition or search for symptoms.
- Answer symptom assessment questions.
- After completing the symptom assessment questions, you can register for a video visit. You can choose to have the next available visit (typically about a 30-minute wait) or schedule an appointment later.
Additional Resources
Find a care team
We believe it is important for all patients to have a primary care clinician and team partnering with them in sickness and in health. Your care team can connect you to resources that can help keep you healthy.
Contact your primary care team
Request an appointment, message your care team, talk to a nurse, and order or request prescription refills.
Express Care & Express Care Online
These services offer limited care services for minor acute illnesses and conditions that do not require x-ray or blood work for patients 18 months through 75 years old unless otherwise noted. Scheduled appointments are available via your patient portal for in-person or virtual video visits. Drop-in visits are available on a first-come, first-served basis (sign up on arrival).
