Denial reason group 5

Your insurance company has denied your claim for the following reasons:

  • Patient cannot be identified as our insured
  • Our records indicate that this dependent is not an eligible dependent
  • This care may be covered by another payer per coordination of benefits
  • Benefits maximum for this time period has been reached

Steps you should follow to appeal insurance denials:

  • Log on to your account at Mayo Clinic patient online services.
    • Verify the correct insurance company information is listed for the denied services via your online patient account.
      • If correct information is not listed, update and add the correct insurance information.
        • Send a message to Patient Account Services to submit the charges to the correct insurance.
      • If information is correct, contact your insurance company to discuss the reason for denied charges.
    • If the charge(s) have been denied due to maximum benefits being reached, contact your insurance company to discuss, and appeal if necessary.
May 21, 2016