Mayo Clinic continues to support patients and address their healthcare concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in-person and virtual care.
Optional masking in most patient areas
As of Monday, April 10, masking is optional for patients, visitors and staff in most patient care areas. This decision was made with careful consideration of our patients' needs and safety, and we remain dedicated to providing the highest quality of care possible. Mayo Clinic has consistently low rates of hospitalizations, mortality and community transmission levels.
Effective August 1, 2023, the State of Florida updated mask rules that align with Mayo Clinic policy. Masks may be recommended in certain care settings for the safety of patients and staff.
- Masking may be required if a person is exhibiting signs or symptoms of respiratory illness.
- Masking is recommended for high-risk immunocompromised patients. People who fall into this category will be notified while they are at Mayo Clinic.
Patients and visitors should contact Mayo Clinic before any appointments if mask accommodations are necessary.
Please note that before scheduling an appointment, you must notify your care team if you have had a positive COVID-19 test in the past 30 days.
Attending your in-person clinic appointments
- We encourage visitors to stay at home. If needed, up to two visitors will be allowed to accompany you in our outpatient clinics.
- We ask that you not bring children under age 13 unless they are actively receiving care in the clinic setting.
Hospital and emergency department
Visitors are welcome in Mayo Clinic Hospital, the Emergency Department, and most care areas. Due to room size or patient care needs, care teams may limit the number of visitors permitted in a patient's room. As well, overnight visitors may be limited.
Scheduling appointments & contact information
- To reach the Florida scheduling office, please call 904-953-0853 between the hours of 8 a.m. and 5 p.m. Eastern time, Monday through Friday, or contact us online.
- We are also scheduling any testing and imaging studies you may need as part of your care.
- If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a patient portal account will be needed. We can assist you with this when you schedule.
During this time, as always, the needs of our patients come first.
